As a Value Added Distributor we build on product knowledge and expertise aiming to deliver turn-key solutions to our clients

by assisting them with the following range of services: 

Pre Sales Services

The starting point is the initial meeting with the client, where we assess the needs/ requirements and describe how our product/service offering can satisfy business needs, and potentially provide additional benefits to the organization.
 

Following that, is time for our specialized team of certified engineers to develop the solution design, a document depicting the conceptual and technical approach proposed, along with information and details of how the specific product/solution fits to and integrates with the clients’ IT infrastructure and business process model.

Usually, our team suggests to perform a demo or proof of concept installation, as the next step, in an effort to ensure product/solution functionality is matching need/requirements set forth by the client.

After Sales Services

Once we have successfully completed the proof of concept and the client is happy to proceed we move on with the installation/configuration on the production environment. As soon as everything is set up and tuned we offer after sales support whether on site or remote (via service desk ticketing system) through custom support contracts.

Response time varies depending on the SLA agreed with the client and set in the support contract. For clients without a support contract response time is set to 3 working days.

We are proud to say that through all these years we have developed product expertise and 80% of the issues are resolved by our team locally, without the aid of the vendors.