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Thursday, 04 August 2022 12:13

AnyDesk vs TeamViewer (Head-to-Head Comparison)

Remote access tools constitute a priority for every business wishing to incorporate technology into their daily operations; and amongst these, AnyDesk and TeamViewer stand as two of the most popular choices.

For that reason, in the current article we are going to examine:

- What AnyDesk is

- What TeamViewer is,

- AnyDesk’s main features,

- TeamViewer’s main features, and lastly

- The differences between AnyDesk and TeamViewer.

 

Therefore, let’s begin with a short description of AnyDesk.

What is AnyDesk?

AnyDesk is a remote monitoring and management software, offering possibilities such as:

- unattended remote access,

- remote desktop management,

- file management, and

- collaborative tools.

It functions through the installation of the AnyDesk app on your remote devices which is compatible with both computer (Windows, macOS and Linux) and mobile (Android and iOS) operating systems.

Since we are going to further discuss its main features in the special section below, at this point we are going to see equally briefly what TeamViewer is.

What is TeamViewer?

Although it started as a strictly remote monitoring and management software, TeamViewer has managed to enrich its services with new tools that adapt to the needs of a modern enterprise.

In this framework, it offers services such as:

- remote management,

- centralised remote access,

- AR features, and

- cooperation tools.

As also stated for AnyDesk, TeamViewer functions through the installation of the TeamViewer app on your devices which is compatible with both computer (Windows, macOS and Linux) and mobile (Android and iOS) operating systems.

Nonetheless, in order to get a better understanding of each product’s services, let’s examine the features of each case more thoroughly.

AnyDesk Main Features

Although AnyDesk holds a variety of features, we will focus on three main ones which are the following.

Feature #1: Screen Sharing

 

Screen Sharing constitutes one the most principal features of AnyDesk.

In particular, with the installation of the AnyDesk app to your devices, each device gets its own special credentials, meaning an AnyDesk address.

Afterwards, you can share these credentials with the holders of the devices you want to connect with.

In that way, other individuals access your screen with which they can fully interact.

This feature seems extremely helpful in case you want to “host” team communication and collaboration activities in your devices or get remote IT support from your in-house or outsourced IT team

Feature #2: Unattended Access

Continuing, Unattended Access stands as an equally useful AnyDesk feature.

In general, unattended access is the remote access from a device to another one when the latter is shut down.

In this case, Unattended Access through AnyDesk can be used after enabling “unattended access” through the settings of the AnyDesk app and acquiring a special password for your device as an additional credential.

Sharing a device’s credentials (AnyDesk address and password) with other devices enables them to access the former device even when it’s turned off.

Consequently, an individual can enter a business device and work remotely with all data needed, while an IT team may provide support without disturbing its users by asking for access.

Feature #3: Mobile Device Management

As a last AnyDesk feature, we will be mentioning Mobile Device Management.

In a similar way as above, the installation of the AnyDesk app on your mobile device provides you with special device credentials.

Through sharing the above credentials to other mobile devices you can create an interconnection system which you are able to centrally configure.

Mobile Device Management may prove itself a useful remote access tool for modern businesses that make use of mobile pads or phones to offer services, such as social media management, in-app support, etc.

Nonetheless, in order to get a full picture of what both AnyDesk and TeamViewer can offer, we will move forward to some key TeamViewer features. 

TeamViewer Main Features

At this point, the main features of TeamViewer we will be focusing on are the following three.

Feature #1: Remote Access & Support

Remote Access & Support constitutes a broadly popular TeamViewer feature.

With the installation of the TeamViewer app on your devices, each device gets its own special credentials, meaning an ID and a password, that can later be shared with other devices.

By using the above credentials a device may access another one regardless of whether they bear a screen or a keyboard e.g. an industrial machinery system.

This access may be both attended and unattended, meaning both when the endpoint device is active and when it is inactive.

Therefore, Remote Access & Support facilitates the management of your devices not only intra-corporately but also externally by your outsourced IT team.

Feature #2: Assist AR

Additionally, Assist Augmented Reality (AR) is one of the most groundbreaking TeamViewer features.

Its installation on your remote devices allows the provision of interactive support through a camera.

In particular, Assist AR uses live video through the camera of the phone you are holding which you can direct to a physical object that showcases a malfunction.

At the same time, a remote expert that uses Assist AR gains access to your camera, witnesses the malfunction and, as a result, becomes able to find the proper solution.

This solution can be executed through on-camera guidance with the use of specific marks on your camera screen.

In this way, remote experts can provide hardware support solutions without being physically present.

Feature #3: Classroom

Finally, Classroom stands as the main TeamViewer remote learning tool.

It constitutes a simulation of a physical classroom where you can create certain “rooms” and select their participants in each case.

With their entrance to the room, participants gain access to camera, microphone and chat messaging features. Moreover, they are able to send class notes, use the online whiteboard, create shared documents and take part in quizzes or tests.

Classroom can be used as a virtual alternative not only to the common classroom but also to activities, such as presentations, seminars and workshops.

At this point and having said all the above, it would be useful to make a short comparison between AnyDesk and TeamViewer to clarify what kind of use each one of them can cover.

AnyDesk vs TeamViewer: The Main Differences

The differences we are mentioning are divided into three categories: pricing, features variety and IT support.

Difference #1: Pricing

Each product follows a totally different policy according to the services provided.

More specifically, AnyDesk offers three alternatives which are:

- The Essentials package for 9.90€/month,

- The Performance Package for 19,90€/month, and 

- The Enterprise package for 29.90€/month.

On the other hand, TeamViewer provides also three but slightly more expensive options which are:

- The Single User package for 29.90€/month,

- The Multi User package for 59.90€/month, and

- The package For Teams for 129.90€/month.

Before determining the above price difference as an advantage for AnyDesk and a disadvantage for TeamViewer, one must take into account that AnyDesk showcases a lesser amount of features compared to TeamViewer - something we will be referring to right below.

Difference #2: Features Variety

As we can assume from the features numbered above, AnyDesk provides a variety of features related primarily to remote access that can be efficiently used by businesses who want to incorporate a simple remote monitoring and management tool to their system of devices.

On the contrary, TeamViewer takes its services a step further by offering extra add-ons, as are the Assist AR and the Classroom, that make TeamViewer as a multi-use option for businesses interested in more complex tools.

Difference #3: IT Support

While both products can be used for providing/accepting IT support, there are slight differences that make each one of them appropriate for different needs.

AnyDesk offers great IT support options through both attended and unattended access that can be granted via the control console and request forms of the AnyDesk app.

However, TeamViewer provides a greater range of access alternatives including not only attended and unattended access via the console but also through live chat and video calls or AR interaction.

The Bottom Line

In conclusion, both AnyDesk and TeamViewer constitute excellent products for any interested business willing to incorporate remote access as a key tool into its IT infrastructure.

It has become apparent that no product outperforms the other and the final choice between the two comes down to each business’s needs.

Thus, if you wish to learn more about how you can benefit your business’s performance with the installation of AnyDesk, TeamViewer or other remote access alternatives, don’t hesitate to contact us to get all the information you may need!

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